Support for Metal Tube Processing Equipment
Support for Metal Tube Processing Equipment

At Motorbacs, we recognize that reliable service is just as important as the high-quality equipment performance. With a customer-centered philosophy, we maintain the same rigorous standards applied to our product quality in our service practices. We have established a comprehensive service system that covers every stage from pre-sales consultation to after-sales support. Through strong technical capability and fast response, we support customers in equipment operation, maintenance, upgrades, and continuous improvement, ensuring every cooperation remains efficient, reliable, and worry-free.

Pre-Sales: Customized Consultation with Accurate Solution Matching
  • Solution customization
    Based on your specific production scenarios, such as precision manufacturing or automated assembly, we provide professional selection guidance for tube bending systems, hydroforming equipment, and laser processing solutions, along with technically suitable system solutions. Three-dimensional product data is shared in parallel to support digital simulation and application evaluation, helping reduce selection risks and ensuring the right solution from the outset.
  • Technical consultation
    A dedicated consultant team offers 7×12 hour response support, addressing questions related to equipment accuracy, laser scanning application, system compatibility, and integration feasibility. Industry case references are provided where relevant, enabling more confident and efficient decision-making.
During Implementation: Full Support to Ensure Smooth Commissioning
  • Installation & commissioning
    Professional engineers provide on-site service, carrying out installation and parameter calibration in accordance with standardized procedures to ensure alignment with your production process requirements. At the same time, basic operation and safety training is conducted to help the equipment reach stable production status quickly.
  • Acceptance & quality assurance
    Based on factory testing standards, we verify equipment precision, functional stability, and operating performance on site. A detailed acceptance report is provided, and delivery is confirmed only after all results meet requirements, ensuring reliable operation from day one.
After-Sales: Fast Response and Reliable Support
  • Efficient fault handling: 24-hour emergency support
    Online support
    A 24-hour hotline and online service platform ensure rapid response, with initial issue engagement within 2 hours. Through remote technical assistance such as 3D data comparison and diagnostic analysis, over 80% of common issues can be resolved without delay.
    On-site support
    When on-site service is required, engineers arrive within 5 to 7 working days to conduct troubleshooting, root-cause analysis, and provide a targeted resolution plan.
  • Full lifecycle maintenance: extending equipment service life
    Regular inspection
    Quarterly or annual on-site inspections are available to monitor accuracy performance, assess component wear, identify potential risks in advance, and establish a preventive maintenance plan.
    Spare parts assurance
    With sufficient stock of core components, spare parts can be delivered within 5 to 7 working days after order confirmation, ensuring maintenance efficiency and minimizing downtime.
  • Technology upgrades: supporting long-term growth
    Software updates
    Ongoing software upgrades are provided free of charge, including updates such as enhanced laser scanning data analysis functions. Training is offered alongside upgrades to help your team fully utilize new features and maintain strong performance levels.
    Capacity enhancement
    If your production needs upgrade, such as higher precision requirements or increased capacity, we provide equipment update and modification solutions to maximize the value of your existing assets while reducing upgrade costs.
Support for Metal Tube Processing Equipment
  • Solution analysis
    Based on customer requirements and data input, we conduct structural design evaluation and forming feasibility analysis, followed by detailed technical reports to support design validation and decision-making.
  • In-process service
    We actively respond to customer needs throughout production, ensuring optimized production scheduling, real-time logistics tracking, and stable delivery to fully support customers’ manufacturing plans.
  • After-sales service
    Upon receiving customer feedback, our service team responds within 2 hours and works closely with the customer to resolve issues efficiently.